Coronavirus (COVID-19) updates and free virtual screenings info

Learn more about COVID-19
Get the latest resources and information about COVID-19. Get answers to frequently asked questions, information about free COVID-19 virtual screenings for Indiana residents and list of symptoms.

View Details on Free Virtual Screening with IU Health
IU Health has a free virtual clinic to offer individuals in Indiana free Coronavirus (COVID-19) screenings using the IU Health Virtual Visit app. 

Connect with our Customer Solutions team
At IU Health Plans, we’re available to address all of your questions in a timely and efficient manner. Our Customer Solutions team is here to assist with any questions regarding your IU Health Plan benefits during this time.

Refill of a Prescription Medication
IU Health Plans has taken steps to design the best care for you during this COVID-19 outbreak. You may now take advantage of: 

- Relaxed refill restrictions. For our Commercial and Medicare customers, IU Health Plans is waiving early refill limits on up to three, 30-day prescription supplies for maintenance medications at any in-network pharmacy, in all states. This change applies to maintenance medications only. 30-day overrides are not available for specialty medications or controlled substances. 

- Free home delivery. Participating CVS Pharmacies in our network have waived charges for home delivery of all prescription medications. The Centers for Disease Control and Prevention (CDC) encourages people at higher risk for COVID-19 complications to stay at home as much as possible, so this convenient option can help you avoid leaving your home for refills or new maintenance prescriptions. As always, there is no charge for delivery of prescriptions filled by the CVS Caremark Mail Service pharmacy, when you choose the mail order service.

CVS Caremark mail order form
Contact your doctor’s office for a prescription. If you need your prescription filled anytime within the next week, you will need to ask your doctor to write two prescriptions for your long-term medicines, one that you can fill immediately at a participating pharmacy, and the second for the mail order to be mailed to CVS Caremark.

Mail the order form, along with your prescription(s) to be shipped by mail. Include your payment to the CVS Caremark Mail Service Pharmacy address printed on the form. You will be required to make your prescription drug payments using an electronic check, Bill Me Later®, or a credit card (VISA®, MasterCard®, Discover® or American Express®). You can also pay by check or money order. You should not send cash.

Coronavirus (COVID-19) updates and free virtual screenings info

Learn more about COVID-19
Get the latest resources and information about COVID-19. Get answers to frequently asked questions, information about free COVID-19 virtual screenings for Indiana residents and list of symptoms.

View Details on Free Virtual Screening with IU Health
IU Health has a free virtual clinic to offer individuals in Indiana free Coronavirus (COVID-19) screenings using the IU Health Virtual Visit app. 

Connect with our Customer Solutions team
At IU Health Plans, we’re available to address all of your questions in a timely and efficient manner. Our Customer Solutions team is here to assist with any questions regarding your IU Health Plan benefits during this time.

Refill of a Prescription Medication
IU Health Plans has taken steps to design the best care for you during this COVID-19 outbreak. You may now take advantage of: 

- Relaxed refill restrictions. For our Commercial and Medicare customers, IU Health Plans is waiving early refill limits on up to three, 30-day prescription supplies for maintenance medications at any in-network pharmacy, in all states. This change applies to maintenance medications only. 30-day overrides are not available for specialty medications or controlled substances. 

- Free home delivery. Participating CVS Pharmacies in our network have waived charges for home delivery of all prescription medications. The Centers for Disease Control and Prevention (CDC) encourages people at higher risk for COVID-19 complications to stay at home as much as possible, so this convenient option can help you avoid leaving your home for refills or new maintenance prescriptions. As always, there is no charge for delivery of prescriptions filled by the CVS Caremark Mail Service pharmacy, when you choose the mail order service.

CVS Caremark mail order form
Contact your doctor’s office for a prescription. If you need your prescription filled anytime within the next week, you will need to ask your doctor to write two prescriptions for your long-term medicines, one that you can fill immediately at a participating pharmacy, and the second for the mail order to be mailed to CVS Caremark.

Mail the order form, along with your prescription(s) to be shipped by mail. Include your payment to the CVS Caremark Mail Service Pharmacy address printed on the form. You will be required to make your prescription drug payments using an electronic check, Bill Me Later®, or a credit card (VISA®, MasterCard®, Discover® or American Express®). You can also pay by check or money order. You should not send cash.

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Medicare Advantage Plans Tools & Resources

Medicare Advantage Plans Tools & Resources

Enroll in a Medicare Plan

At Indiana University Health Plans, we know choosing and understanding healthcare coverage can be challenging. That’s why we strive to ensure you have the information you need, whether you are a plan member or simply interested in learning more about our coverage options.

Below, we’ve provided our most frequently used resources to help you find the answers and solutions to move forward in your journey to better health. If you’re unable to locate the information you need, please call 866.282.5802 (TTY/TDD 711 or 800.743.3333) to speak with one of our knowledgeable representatives.

Looking for 2020 information? View our 2020 tools and resources.

Learn More & Enroll in a Medicare Advantage Plan

Watch videos to learn the basics of Medicare, when to enroll and key questions to ask to help you decide which Medicare plan works best for you.

Learn more about Medicare coverage through IU Health Plans by signing up to receive our free Benefits and Enrollment Guide.

Ready to enroll? Mail in your enrollment application today!

2021 Provider and Pharmacy Directory

Review our directory of in-network doctors and facilities you will have access to through your 2021 IU Health Plans coverage.

Find an in-network pharmacy close to home.

2021 Formulary Directory

Review our medication list of effective drugs you will have access to through your IU Health Plans coverage.

Medicare Prescription Drug and Mail Order Information

Member Services

Learn more about which preventive care services are available at no charge through your plan.

IU Health Plans seeks to provide the best quality care and service for its members. Learn more about our Quality Assurance program and how to file a complaint.

View and register for our upcoming events and Medicare benefits workshops.

You can file a grievance with CMS.

Health and Wellness Information

Health Assessment Survey

Personal Medicine Tracker

Use this checklist to track preventive services, and remember to talk with your doctor about getting these important screenings. Take this chart along with you to your next doctor’s appointment.

IU Health Plans seeks to provide the best quality care and service for its members. Learn more about our Quality Assurance program and how to file a complaint.

Information and Tips for Managing High Blood Pressure

Health and Wellness Resources

  • Daily workout classes offered through the Silver&Fit® Program

Join live workouts with the Silver&Fit team every Monday - Friday at 1 pm ET on the Silver&Fit Facebook page. These Facebook Live classes are available to the entire community, not just Silver&Fit members, so tell your friends! Plus, all classes are saved to the Silver&Fit YouTube page so you can enjoy them at your convenience.

  • Webinar - Brain Health: Building Healthy Brains (Time: 23 min 14 seconds)

Train your brain! Join Healthy Results Health Coach Ashley Williams and Coordinator Brett Braunecker as they discuss the importance of brain health. Learn helpful tips to make your brain healthier, function better, and increase your brain’s potential through the later years of life. View the webinar here, you will be asked to enter your name and email to view the recording.

  • myStrength® resources*
    • 60 Seconds of Kindness: This guided meditation will let you send a kind wish to a loved one or to yourself in just 60 seconds. Access this resource here.
    • Coping Skills During COVID-19: This activity walks you through 6 ways you can take action to cope with COVID-19 and find more peace and balance during stressful times. Access this resource here.

*The myStrength wellness tool is provided to IU Health Plans members free of charge. It is private, secure and does not share information with IU Health. As an IU Health Plans member, you can register for myStrength at no cost. For help with registration, please call IU Health Plans at 800.455.9776.

  • Call the IU Health Guided Meditation line
    • Call 317.962.6463 for a quick three-minute mindfulness break.

Language, Diversity and Legal Notices

Find out more about our free interpreter services.

IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status, or any other characteristic protected by federal, state or local law.

Getting Extra Help

Members with limited incomes may qualify for Extra Help to pay for their prescription drugs. Download our Getting Extra Help PDF to learn more.

Frequently Asked Questions

Find answers to our most commonly asked questions.

Discuss one-on-one with a broker to learn more about your options.




Still can’t find what you’re looking for? Log into the Member Portal for a full list of available forms.

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Last updated 11.16.2020