Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

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Health Coaching by Healthy Results®

Health Coaching by Healthy Results®

Is health coaching right for you?

Find the right support

Seek help; sometimes you just need a minor kick start. Your health plan benefits include five free health coaching sessions by phone from Healthy Results with a variety of resources to help you reach your health goals.   Our skilled team of certified health coaches can help you build confidence to improve your health, increase your wellbeing, and maintain a healthy lifestyle. You'll create achievable goals, develop an action plan based on your individual needs and gain skills to help you succeed.

Common Topics include:

Condition Management 

Do you have questions about your medications or need support managing a chronic condition? You can ask to talk with a nurse educator, a member of our coaching team, to learn more about ways to manage common health concerns. 

Free and confidential

IU Health Medicare Advantage members have access to 5 free health coaching sessions by phone per year from Healthy Results ($0 copay). Health coaching is confidential, and your information will not be shared. 

Learn more

Get started and gain support on your own healthy journey. Call at 866.895.5976 (toll free) or email healthyresults@iuhealth.org to schedule an appointment; we offer phone sessions with flexible daytime and evening hours.

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