Electronic Claims Processing Outage

Like many payers, IU Health Plans is experiencing system outages at our gateway, Change Healthcare, that impacts both our Commercial and Medicare Advantage claims processing. As such, IU Health Plans cannot accept electronic claims submissions or send out electronic payments and remittances.

We do not have an estimated time in which we expect to have these systems operational. Providers are encouraged to allow 72 hours for services to be restored to ensure timely claims processing. Claims are always accepted via paper at the addresses found here.

If you have any questions or concerns, please contact Provider Services, Monday — Friday from 7 am — 7 pm at the following numbers:

Commercial
Phone: 866.895.5980

Medicare Advantage
Phone: 866.218.1524

For status updates on the outage with Change Healthcare, information can be found at status.changehealthcare.com.

Electronic Claims Processing Outage

Like many payers, IU Health Plans is experiencing system outages at our gateway, Change Healthcare, that impacts both our Commercial and Medicare Advantage claims processing. As such, IU Health Plans cannot accept electronic claims submissions or send out electronic payments and remittances.

We do not have an estimated time in which we expect to have these systems operational. Providers are encouraged to allow 72 hours for services to be restored to ensure timely claims processing. Claims are always accepted via paper at the addresses found here.

If you have any questions or concerns, please contact Provider Services, Monday — Friday from 7 am — 7 pm at the following numbers:

Commercial
Phone: 866.895.5980

Medicare Advantage
Phone: 866.218.1524

For status updates on the outage with Change Healthcare, information can be found at status.changehealthcare.com.

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Feel confident in your care with Indiana University Health Plans

Feel confident in your care with Indiana University Health Plans

Indiana University Health Plans is an insurance company built by Indiana University Health, Indiana’s most trusted healthcare provider and the state’s only healthcare system nationally ranked by U.S.News & World Report for 20 consecutive years.

Why is our relationship with IU Health important?:

IU Health Plans currently offers a wide range of Medicare Advantage or Employer-sponsored health plan options available in the Indiana counties that we serve. Each plan offers competitive premiums, collaboration with your physicians—unmatched in Indiana by other health plans—as well as other great benefits, such as healthy discounts and programs.

Learn more about our variety of Medicare Advantage or Employer-sponsored health plan options online to find a policy that best fits your needs. Or if you’d like to speak with a member advocate, contact us today

Interested in joining our nationally ranked team of experts?

IU Health Plans is always looking for potential team members who are eager to create something new in healthcare. Daily challenges coupled with rewarding results are what you can expect to find as a team member of Indiana’s premier health plan.

As an extension of a healthcare system that is dedicated to providing our members with the best care possible, we help play a role in improving each member’s healthcare journey. We have high expectations for our team members, because the members and individuals we serve deserve the very best from us.

If you want the opportunity to develop yourself and your leadership skills, and have the strength, passion and commitment to do exceptional work every day, then IU Health Plans is where you belong. Search our open positions today.