Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

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Feel confident in your care with Indiana University Health Plans

Feel confident in your care with Indiana University Health Plans

Indiana University Health Plans is an insurance company built by Indiana University Health, Indiana’s most trusted healthcare provider and the state’s only healthcare system nationally ranked by U.S.News & World Report for 20 consecutive years.

Why is our relationship with IU Health important?:

IU Health Plans currently offers a wide range of Medicare Advantage or Employer-sponsored health plan options available in the Indiana counties that we serve. Each plan offers competitive premiums, collaboration with your physicians—unmatched in Indiana by other health plans—as well as other great benefits, such as healthy discounts and programs.

Learn more about our variety of Medicare Advantage or Employer-sponsored health plan options online to find a policy that best fits your needs. Or if you’d like to speak with a member advocate, contact us today

Interested in joining our nationally ranked team of experts?

IU Health Plans is always looking for potential team members who are eager to create something new in healthcare. Daily challenges coupled with rewarding results are what you can expect to find as a team member of Indiana’s premier health plan.

As an extension of a healthcare system that is dedicated to providing our members with the best care possible, we help play a role in improving each member’s healthcare journey. We have high expectations for our team members, because the members and individuals we serve deserve the very best from us.

If you want the opportunity to develop yourself and your leadership skills, and have the strength, passion and commitment to do exceptional work every day, then IU Health Plans is where you belong. Search our open positions today.