Coronavirus (COVID-19) updates and free virtual screenings info

Learn More About COVID-19
Learn more about COVID-19 and vaccinations. Get answers about frequently asked vaccine questions, information about free COVID-19 virtual screenings for Indiana residents and list of symptoms.

Watch IU Health COVID-19 webinar for employers
A recent webinar was conducted with IU Health experts around COVID-19. Learn the latest regarding COVID-19 vaccinations and insights to frequently asked employer questions.

View Details on Free Virtual Screening with IU Health
IU Health has a free virtual clinic to offer individuals in Indiana free Coronavirus (COVID-19) screenings using the IU Health Virtual Visit app.

Latest on COVID-19 Vaccine
Any Indiana resident age 16 and up is eligible for the COVID-19 vaccine free of charge. Educators and school staff, healthcare workers, first responders, and long-term care residents and staff are also eligible. Sign up at ourshot.in.gov. Those with certain medical conditions are also eligible and will receive a unique registration link by text or email. Learn more at iuhealth.org/covidvaccine.

Connect with our Customer Solutions team
At IU Health Plans, we’re available to address all of your questions in a timely and efficient manner. Our Customer Solutions team is here to assist with any questions regarding your IU Health Plan benefits during this time.

Refill of a Prescription Medication
IU Health Plans has taken steps to design the best care for you during this COVID-19 outbreak. You may now take advantage of:

- Relaxed refill restrictions
For our Commercial and Medicare customers, IU Health Plans is waiving early refill limits on up to three, 30-day prescription supplies for maintenance medications at any in-network pharmacy, in all states. This change applies to maintenance medications only. 30-day overrides are not available for specialty medications or controlled substances.

- Free home delivery
Participating CVS Pharmacies in our network have waived charges for home delivery of all prescription medications. The Centers for Disease Control and Prevention (CDC) encourages people at higher risk for COVID-19 complications to stay at home as much as possible, so this convenient option can help you avoid leaving your home for refills or new maintenance prescriptions. As always, there is no charge for delivery of prescriptions filled by the CVS Caremark Mail Service pharmacy, when you choose the mail order service.

CVS Caremark mail order form
Contact your doctor’s office for a prescription. If you need your prescription filled anytime within the next week, you will need to ask your doctor to write two prescriptions for your long-term medicines, one that you can fill immediately at a participating pharmacy, and the second for the mail order to be mailed to CVS Caremark.

Mail the order form, along with your prescription(s) to be shipped by mail. Include your payment to the CVS Caremark Mail Service Pharmacy address printed on the form. You will be required to make your prescription drug payments using an electronic check, Bill Me Later®, or a credit card (VISA®, MasterCard®, Discover® or American Express®). You can also pay by check or money order. You should not send cash.

IU Health Plans Public Forum December 1st at 3:30pm

IU Health Plans will conduct a public forum on December 1st at 3:30pm EST. The primary purpose of this event is to discuss premium changes and to gather feedback from the community on IU Health Plans insurance performance.

Key highlights regarding our premiums are as follows:

Commercial Premium increase for 2020 (filed in 2019):

- Our rate increase ranged from 7.6% to 12.7%

- Our average rate increase was 9.4%

- We added plans to accommodate a wider range of employer group needs

- Plan designs modified to: provide more cost-effective care, steer care to the appropriate providers, and reduce the cost of sharing to members


We are committed to reducing the cost of care while improving the quality of care by:

- Using care managers to help appropriate patients avoid unnecessary emergency room visits and hospital admission

- Helping patients leaving the hospital ensure they have the mediation, supplies and follow up appointments to avoid having to be readmitted

- Proactively engaging patients on preventative health services to keep them healthy

- Providing social work, dieticians, and pharmacy consultations for patients who may lack access


The IU Health Plans Public forum can be joined at the Microsoft Teams Live event here

Coronavirus (COVID-19) updates and free virtual screenings info

IU Health Plans Public Forum December 1st at 3:30pm

Learn More About COVID-19
Learn more about COVID-19 and vaccinations. Get answers about frequently asked vaccine questions, information about free COVID-19 virtual screenings for Indiana residents and list of symptoms.

Watch IU Health COVID-19 webinar for employers
A recent webinar was conducted with IU Health experts around COVID-19. Learn the latest regarding COVID-19 vaccinations and insights to frequently asked employer questions.

View Details on Free Virtual Screening with IU Health
IU Health has a free virtual clinic to offer individuals in Indiana free Coronavirus (COVID-19) screenings using the IU Health Virtual Visit app.

Latest on COVID-19 Vaccine
Any Indiana resident age 16 and up is eligible for the COVID-19 vaccine free of charge. Educators and school staff, healthcare workers, first responders, and long-term care residents and staff are also eligible. Sign up at ourshot.in.gov. Those with certain medical conditions are also eligible and will receive a unique registration link by text or email. Learn more at iuhealth.org/covidvaccine.

Connect with our Customer Solutions team
At IU Health Plans, we’re available to address all of your questions in a timely and efficient manner. Our Customer Solutions team is here to assist with any questions regarding your IU Health Plan benefits during this time.

Refill of a Prescription Medication
IU Health Plans has taken steps to design the best care for you during this COVID-19 outbreak. You may now take advantage of:

- Relaxed refill restrictions
For our Commercial and Medicare customers, IU Health Plans is waiving early refill limits on up to three, 30-day prescription supplies for maintenance medications at any in-network pharmacy, in all states. This change applies to maintenance medications only. 30-day overrides are not available for specialty medications or controlled substances.

- Free home delivery
Participating CVS Pharmacies in our network have waived charges for home delivery of all prescription medications. The Centers for Disease Control and Prevention (CDC) encourages people at higher risk for COVID-19 complications to stay at home as much as possible, so this convenient option can help you avoid leaving your home for refills or new maintenance prescriptions. As always, there is no charge for delivery of prescriptions filled by the CVS Caremark Mail Service pharmacy, when you choose the mail order service.

CVS Caremark mail order form
Contact your doctor’s office for a prescription. If you need your prescription filled anytime within the next week, you will need to ask your doctor to write two prescriptions for your long-term medicines, one that you can fill immediately at a participating pharmacy, and the second for the mail order to be mailed to CVS Caremark.

Mail the order form, along with your prescription(s) to be shipped by mail. Include your payment to the CVS Caremark Mail Service Pharmacy address printed on the form. You will be required to make your prescription drug payments using an electronic check, Bill Me Later®, or a credit card (VISA®, MasterCard®, Discover® or American Express®). You can also pay by check or money order. You should not send cash.

IU Health Plans will conduct a public forum on December 1st at 3:30pm EST. The primary purpose of this event is to discuss premium changes and to gather feedback from the community on IU Health Plans insurance performance.

Key highlights regarding our premiums are as follows:

Commercial Premium increase for 2020 (filed in 2019):

- Our rate increase ranged from 7.6% to 12.7%

- Our average rate increase was 9.4%

- We added plans to accommodate a wider range of employer group needs

- Plan designs modified to: provide more cost-effective care, steer care to the appropriate providers, and reduce the cost of sharing to members


We are committed to reducing the cost of care while improving the quality of care by:

- Using care managers to help appropriate patients avoid unnecessary emergency room visits and hospital admission

- Helping patients leaving the hospital ensure they have the mediation, supplies and follow up appointments to avoid having to be readmitted

- Proactively engaging patients on preventative health services to keep them healthy

- Providing social work, dieticians, and pharmacy consultations for patients who may lack access


The IU Health Plans Public forum can be joined at the Microsoft Teams Live event here

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Non-Discrimination Notice

Discrimination is Against the Law

IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status, or any other characteristic protected by federal, state or local law. 

Indiana University Health Plans:

If you need these services, contact IU Health Plans Customer Service at 800.455.9776.

If you believe that Indiana University Health Plans has failed to provide these services or discriminated  in another way on the basis of race, color, national origin, age, disability or sex, you can file a  grievance with: Civil Rights Coordinator, Indiana University Health Plans, 950 N. Meridian St., Suite 400, Indianapolis, IN 46204; 800.455.9776, TTY/TDD 711; Fax 317.963.9801; IUHPlansCompliance@iuhealth.org. You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the IU Health Plans Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services,  Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone:

U.S. Department of Health and Human Services
200 Independence Ave., SW 
Room 509F, HHH Building
Washington, DC 20201
T 800.368.1019
T 800.537.7697 (TDD)

Complaint forms are available at hhs.gov/ocr/office/file/index.html.

Multi-language Insert

English:  ATTENTION: Our Customer Solutions Center has free language interpreter services available for non-English speakers. Call 800.455.9776. (TTY/TDD 711)

Spanish:  ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 800.455.9776 (TTY/TDD 711).

Chinese:注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 800.455.9776(TTY/TDD 711)。

Tagalog:  PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa 800.455.9776 (TTY/TDD 711).

French:  ATTENTION :  Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.  Appelez le 800.455.9776 (ATS 711).

Vietnamese:  CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số 800.455.9776 (TTY/TDD 711).

German:  ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.  Rufnummer: 800.455.9776 (TTY/TDD 711).

Korean:  주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  800.455.9776 (TTY/TDD 711)번으로 전화해 주십시오.

Russian:  ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 800.455.9776 (телетайп: 711).

arabic

hindi

Italian: ATTENZIONE:  In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero 800.455.9776 (TTY/TDD 711).

Portugues:  ATENÇÃO:  Se fala português, encontram-se disponíveis serviços linguísticos, grátis.  Ligue para 800.455.9776 (TTY/TDD 711).

French Creole:  ATANSYON:  Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.  Rele 800.455.9776 (TTY/TDD 711).

Polish:  UWAGA:  Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.  Zadzwoń pod numer 800.455.9776 (TTY/TDD 711).

Japanese: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。800.455.9776(TTY: 800.743.3333)まで、お電話にてご連絡ください。

burmese

Pennsylvania Dutch: Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 800.455.9776 (TTY/TDD 711).

punjabi

Dutch: AANDACHT:  Als u nederlands spreekt, kunt u gratis gebruikmaken van de taalkundige diensten.  Bel 800.455.9776 (TTY/TDD 711).