Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

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Healthy Results®​

It’s easy to think about practicing healthy habits but doing it can be difficult. Whether it’s eating better, getting more movement, managing a chronic health condition, or finding better ways to handle emotions, it’s possible to live a more healthy life. Sometimes all you need is the right resources and support.

That’s where Healthy Results can play an important role. Healthy Results includes a variety of programs to improve physical health and emotional well-being, and all are offered at no cost to IU Health Plans members.


Health Coaching

Certified health coaches from Healthy Results support you to take steps toward feeling and functioning at your best. They will help you think through what motivates you, what might get in your way, and how to create an individualized plan. Build confidence as you set personalized goals. Common focus areas include nutrition, weight loss, physical activity, managing stress and emotional health, as well as tobacco recovery. Schedule at 866.895.5976 or healthyresults@iuhealth.org.

Click here to learn more about health coaching.


Condition Management

If you need more information about a medical diagnosis or abnormal lab result, our registered nurses can help you better understand by explaining risk factors, discussing prevention and the role of medications in your treatment. You can take control when you have the information you need and know the benefits of healthy habits. You can stay in control as you discover ways to partner with your care provider. Our condition management sessions are a valuable first step in creating your healthiest life.

Available Conditions

Schedule at 866.895.5976 or healthyresults@iuhealth.org.


Mental Well-Being through myStrength®

We all have our struggles. Finding support to focus on your mental health is important to be the best version of yourself. MyStrength offers a confidential, flexible, and convenient digital program available online and through a mobile phone app, with proven tools and dedicated support for stress, depression, sleep, chronic pain and more. The application empowers users with personalized plans, recommended digital content and resources, and in-the-moment tools.

To get started, go to myStrength.com, then click on sign up and use code IUHPlansMA.

H7220_IUHMA23854_M CMS Approved 4.25.2023