Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

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Get access to exceptional care with IU Health Plans.

Get access to exceptional care with IU Health Plans.

Coverage options to meet your needs:

Indiana University Health Plans is a part of Indiana's nationally recognized healthcare system, Indiana University Health, which is ranked #1 in Indiana by U.S. News & World Report. Get access to over 80 percent of the top doctors across the state and the resources you need to keep you and your family happy and healthy.

IU Health Plans Difference

At IU Health Plans, we believe in working hand-in-hand with your healthcare providers to give you an enhanced experience. Your primary care physician is your teammate for better health, providing you with personalized, convenient care that fits your lifestyle. A multidisciplinary team of highly skilled specialists and healthcare professionals work together with your primary care physician to give you the most comprehensive care you need to live a healthy life. At IU Health Plans, we focus on your individual needs and give you access to tools and resources that enable you to manage your health. Together, we make up a team that you can trust to work together in the best interest of you and your family, or your employees.

Even before you become a member, we are committed to helping you find the right plan for your lifestyle. Contact us for more information or explore our plans today.