Electronic Claims Processing Outage

Like many payers, IU Health Plans is experiencing system outages at our gateway, Change Healthcare, that impacts both our Commercial and Medicare Advantage claims processing. As such, IU Health Plans cannot accept electronic claims submissions or send out electronic payments and remittances.

We do not have an estimated time in which we expect to have these systems operational. Providers are encouraged to allow 72 hours for services to be restored to ensure timely claims processing. Claims are always accepted via paper at the addresses found here.

If you have any questions or concerns, please contact Provider Services, Monday — Friday from 7 am — 7 pm at the following numbers:

Commercial
Phone: 866.895.5980

Medicare Advantage
Phone: 866.218.1524

For status updates on the outage with Change Healthcare, information can be found at status.changehealthcare.com.

Electronic Claims Processing Outage

Like many payers, IU Health Plans is experiencing system outages at our gateway, Change Healthcare, that impacts both our Commercial and Medicare Advantage claims processing. As such, IU Health Plans cannot accept electronic claims submissions or send out electronic payments and remittances.

We do not have an estimated time in which we expect to have these systems operational. Providers are encouraged to allow 72 hours for services to be restored to ensure timely claims processing. Claims are always accepted via paper at the addresses found here.

If you have any questions or concerns, please contact Provider Services, Monday — Friday from 7 am — 7 pm at the following numbers:

Commercial
Phone: 866.895.5980

Medicare Advantage
Phone: 866.218.1524

For status updates on the outage with Change Healthcare, information can be found at status.changehealthcare.com.

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Get access to exceptional care with IU Health Plans.

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Indiana University Health Plans is a part of Indiana's nationally recognized healthcare system, Indiana University Health, which is ranked #1 in Indiana by U.S. News & World Report. Get access to over 80 percent of the top doctors across the state and the resources you need to keep you and your family happy and healthy.

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At IU Health Plans, we believe in working hand-in-hand with your healthcare providers to give you an enhanced experience. Your primary care physician is your teammate for better health, providing you with personalized, convenient care that fits your lifestyle. A multidisciplinary team of highly skilled specialists and healthcare professionals work together with your primary care physician to give you the most comprehensive care you need to live a healthy life. At IU Health Plans, we focus on your individual needs and give you access to tools and resources that enable you to manage your health. Together, we make up a team that you can trust to work together in the best interest of you and your family, or your employees.

Even before you become a member, we are committed to helping you find the right plan for your lifestyle. Contact us for more information or explore our plans today.