Latest on COVID-19: Testing & Vaccines
IU Health has a COVID-19 Resource Center with the latest information on testing, vaccines and more at iuhealth.org/covid19.
Connect with our Customer Solutions team
At IU Health Plans, we’re available to address all of your questions in a
timely and efficient manner. Our Customer Solutions team is here to assist
with any questions regarding your IU Health Plan benefits during this time.
Refill of a Prescription Medication
IU Health Plans has taken steps to design the best care for you during this
COVID-19 outbreak. You may now take advantage of:
- Relaxed refill restrictions
For our Commercial and Medicare customers, IU Health Plans is waiving early
refill limits on up to three, 30-day prescription supplies for maintenance
medications at any in-network pharmacy, in all states. This change applies to
maintenance medications only. 30-day overrides are not available for specialty
medications or controlled substances.
- Free home delivery
Participating CVS Pharmacies in our network have waived charges for home
delivery of all prescription medications. The Centers for Disease Control and
Prevention (CDC) encourages people at higher risk for COVID-19 complications
to stay at home as much as possible, so this convenient option can help you
avoid leaving your home for refills or new maintenance prescriptions. As
always, there is no charge for delivery of prescriptions filled by the CVS
Caremark Mail Service pharmacy, when you choose the mail order service.
CVS Caremark mail order form
Contact your doctor’s office for a prescription. If you need your
prescription filled anytime within the next week, you will need to ask your
doctor to write two prescriptions for your long-term medicines, one that you
can fill immediately at a participating pharmacy, and the second for the mail
order to be mailed to CVS Caremark.
Mail the order form, along with your prescription(s) to be shipped by mail. Include your payment to the CVS Caremark Mail Service Pharmacy address printed on the form. You will be required to make your prescription drug payments using an electronic check, Bill Me Later®, or a credit card (VISA®, MasterCard®, Discover® or American Express®). You can also pay by check or money order. You should not send cash.
Latest on COVID-19: Testing & Vaccines
IU Health has a COVID-19 Resource Center with the latest information on testing, vaccines and more at iuhealth.org/covid19.
Connect with our Customer Solutions team
At IU Health Plans, we’re available to address all of your questions in a
timely and efficient manner. Our Customer Solutions team is here to assist
with any questions regarding your IU Health Plan benefits during this time.
Refill of a Prescription Medication
IU Health Plans has taken steps to design the best care for you during this
COVID-19 outbreak. You may now take advantage of:
- Relaxed refill restrictions
For our Commercial and Medicare customers, IU Health Plans is waiving early
refill limits on up to three, 30-day prescription supplies for maintenance
medications at any in-network pharmacy, in all states. This change applies to
maintenance medications only. 30-day overrides are not available for specialty
medications or controlled substances.
- Free home delivery
Participating CVS Pharmacies in our network have waived charges for home
delivery of all prescription medications. The Centers for Disease Control and
Prevention (CDC) encourages people at higher risk for COVID-19 complications
to stay at home as much as possible, so this convenient option can help you
avoid leaving your home for refills or new maintenance prescriptions. As
always, there is no charge for delivery of prescriptions filled by the CVS
Caremark Mail Service pharmacy, when you choose the mail order service.
CVS Caremark mail order form
Contact your doctor’s office for a prescription. If you need your
prescription filled anytime within the next week, you will need to ask your
doctor to write two prescriptions for your long-term medicines, one that you
can fill immediately at a participating pharmacy, and the second for the mail
order to be mailed to CVS Caremark.
Mail the order form, along with your prescription(s) to be shipped by mail. Include your payment to the CVS Caremark Mail Service Pharmacy address printed on the form. You will be required to make your prescription drug payments using an electronic check, Bill Me Later®, or a credit card (VISA®, MasterCard®, Discover® or American Express®). You can also pay by check or money order. You should not send cash.
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Yes Maybe Later NeverAt Indiana University Health Plans, we want to make sure you find a Medicare Advantage plan that meets your needs. With so many to choose from, picking the right plan can be a challenge. We are here to help every step of the way to make your Medicare Advantage enrollment easy and stress free.
No matter how you choose to enroll in our Medicare Advantage plans, you will need to have the following items available:
Once IU Health Plans receives your enrollment application, we will send your enrollment information to Medicare to conduct a final review. When Medicare completes its review, we will send you a letter to confirm (or deny) your enrollment in the IU Health Plans Medicare Advantage plan that you chose.
IU Health Plans will send you a letter explaining key features of the plan.
Enroll Via Phone at 866.282.5802
An IU Health Plans representative will walk you through the Medicare Advantage enrollment application.
Hours of Operation
If you have questions, we’re here to help. Please call one of our Customer Service Representatives toll free at 866.282.5802. TTY/TDD 711.
Oct. 1 to March 31, 8 am to 8 pm, seven days a week
April 1 to Sept. 30, 8 am to 8 pm, Monday through Friday
You may receive assistance through alternate technology after hours, on weekends and holidays.
*For more details about our benefits and plans, please review the Summary of Benefits (listed below) and our Star Ratings document.
Print and complete the 2023 Individual Enrollment Request Form and mail it back to IU Health Plans per the instructions. Please keep a copy for your personal records.
Mail to:
IU Health Plans
Attn: Membership Services
950 North Meridian St., Suite 400
Indianapolis, IN 46204
H7220_IUHMA23487 M_2023 Accepted 9.28.2022
Last updated 10.01.2022
