Electronic Claims Processing Outage

Like many payers, IU Health Plans is experiencing system outages at our gateway, Change Healthcare, that impacts both our Commercial and Medicare Advantage claims processing. As such, IU Health Plans cannot accept electronic claims submissions or send out electronic payments and remittances.

We do not have an estimated time in which we expect to have these systems operational. Providers are encouraged to allow 72 hours for services to be restored to ensure timely claims processing. Claims are always accepted via paper at the addresses found here.

If you have any questions or concerns, please contact Provider Services, Monday — Friday from 7 am — 7 pm at the following numbers:

Commercial
Phone: 866.895.5980

Medicare Advantage
Phone: 866.218.1524

For status updates on the outage with Change Healthcare, information can be found at status.changehealthcare.com.

Electronic Claims Processing Outage

Like many payers, IU Health Plans is experiencing system outages at our gateway, Change Healthcare, that impacts both our Commercial and Medicare Advantage claims processing. As such, IU Health Plans cannot accept electronic claims submissions or send out electronic payments and remittances.

We do not have an estimated time in which we expect to have these systems operational. Providers are encouraged to allow 72 hours for services to be restored to ensure timely claims processing. Claims are always accepted via paper at the addresses found here.

If you have any questions or concerns, please contact Provider Services, Monday — Friday from 7 am — 7 pm at the following numbers:

Commercial
Phone: 866.895.5980

Medicare Advantage
Phone: 866.218.1524

For status updates on the outage with Change Healthcare, information can be found at status.changehealthcare.com.

Search
IU Health Plans Medicare Advantage Enrollment

IU Health Plans Medicare Advantage Enrollment

Enroll Online Now

At Indiana University Health Plans, we want to make sure you find a Medicare Advantage plan that meets your needs. With so many to choose from, picking the right plan can be a challenge. We are here to help every step of the way to make your Medicare Advantage enrollment easy and stress free.

What You Will Need During the Enrollment Process:

No matter how you choose to enroll in our Medicare Advantage plans, you will need to have the following items available:

After You Submit Your Medicare Advantage Enrollment Application

Once IU Health Plans receives your enrollment application, we will send your enrollment information to Medicare to conduct a final review. When Medicare completes its review, we will send you a letter to confirm (or deny) your enrollment in the IU Health Plans Medicare Advantage plan that you chose.

IU Health Plans will send you a letter explaining key features of the plan.

Ready to enroll? Choose your preferred method:

Enroll Online for 2024

Enroll Via Phone at 866.282.5802

An IU Health Plans representative will walk you through the Medicare Advantage enrollment application.

Hours of Operation
If you have questions, we’re here to help. Please call one of our Customer Service Representatives toll free at 866.282.5802. TTY/TDD 711. 
Oct. 1 to  March 31, 8 am to 8 pm, seven days a week
April 1 to Sept. 30, 8 am to 8 pm, Monday through Friday
You may receive assistance through alternate technology after hours, on weekends and holidays.

*For more details about our benefits and plans, please review the Summary of Benefits (listed below) and our Star Ratings document

Enroll By Mail

Print and complete the 2024 Individual Enrollment Request Form and mail it back to IU Health Plans per the instructions. Please keep a copy for your personal records.

Mail to:

IU Health Plans
Attn: Membership Services
950 North Meridian St., Suite 400
Indianapolis, IN 46204

H7220_IUHMA24203_C

Last updated 10.15.2023