Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

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IU Health Plans Medicare Advantage Enrollment

IU Health Plans Medicare Advantage Enrollment

Enroll Online Now

At Indiana University Health Plans, we want to make sure you find a Medicare Advantage plan that meets your needs. With so many to choose from, picking the right plan can be a challenge. We are here to help every step of the way to make your Medicare Advantage enrollment easy and stress free.

What You Will Need During the Enrollment Process:

No matter how you choose to enroll in our Medicare Advantage plans, you will need to have the following items available:

After You Submit Your Medicare Advantage Enrollment Application

Once IU Health Plans receives your enrollment application, we will send your enrollment information to Medicare to conduct a final review. When Medicare completes its review, we will send you a letter to confirm (or deny) your enrollment in the IU Health Plans Medicare Advantage plan that you chose.

IU Health Plans will send you a letter explaining key features of the plan.

Ready to enroll? Choose your preferred method:

Enroll Online for 2024

Enroll Via Phone at 866.282.5802

An IU Health Plans representative will walk you through the Medicare Advantage enrollment application.

Hours of Operation
If you have questions, we’re here to help. Please call one of our Customer Service Representatives toll free at 866.282.5802. TTY/TDD 711. 
Oct. 1 to  March 31, 8 am to 8 pm, seven days a week
April 1 to Sept. 30, 8 am to 8 pm, Monday through Friday
You may receive assistance through alternate technology after hours, on weekends and holidays.

*For more details about our benefits and plans, please review the Summary of Benefits (listed below) and our Star Ratings document

Enroll By Mail

Print and complete the 2024 Individual Enrollment Request Form and mail it back to IU Health Plans per the instructions. Please keep a copy for your personal records.

Mail to:

IU Health Plans
Attn: Membership Services
950 North Meridian St., Suite 400
Indianapolis, IN 46204

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Last updated 10.15.2023