Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

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Employer Plans Tools & Resources

Employer Plans Tools & Resources

At Indiana University Health Plans, we strive to create a pleasant, hassle-free experience for our members and their families. Our most frequently used resources are included below. If you need assistance locating the information you’re looking for, please contact our team of knowledgeable representatives at 866.895.5975.

Find a Doctor or Facility

Search our list of high-quality providers and facilities within the IU Health Plans network.

Printable Provider Directory

A printable list of in-network doctors and facilities.

Pharmacy Directory

Access the most up-to-date listing of in-network pharmacies.

Pharmacy Resources

Find additional pharmacy-related resources.

Frequently Asked Questions

Find answers to our most commonly asked questions.

Standard Small Plan Documents

Access the Summary of Benefits and Coverage (SBCs) and Schedule of Benefits (SOBs) for IU Health Plans small and small group plan options.

Standard Large Plan Documents

Access the Summary of Benefits and Coverage (SBCs) and Schedule of Benefits (SOBs) for IU Health Plans large group plan options.

Employer & Member Portal Resources

These resources are an overview of the IU Health Plans employer and member portals that walks through common uses, questions, etc.


Preventive & Wellness Services

Review the list of covered services available to you through your group plan.

Utilization Management Program

Review the Utilization Management Program that's designed to promote delivery of high-quality, medically necessary and cost-efficient healthcare for its members.

Services Requiring Medical Prior Authorization

List of services that require a medical prior authorization from your doctor.

Member's Rights & Responsibilities

Review IU Health Plans policy to support and inform members of their rights and responsibilities.

Non-discrimination Notice

Indiana University Health Plans does not discriminate on the basis of race, color, national origin, age, disability, or sex. Learn more about our policies against discrimination.

Drug Safety Withdrawals & Recalls

Learn more about drug safety withdrawals and recalls.

Connect With Us

Learn more about IU Health Plans insurance solutions for your business.