Latest on COVID-19: Testing & Vaccines
IU Health has a COVID-19 Resource Center with the latest information on testing, vaccines and more at iuhealth.org/covid19.
Connect with our Customer Solutions team
At IU Health Plans, we’re available to address all of your questions in a
timely and efficient manner. Our Customer Solutions team is here to assist
with any questions regarding your IU Health Plan benefits during this time.
Refill of a Prescription Medication
IU Health Plans has taken steps to design the best care for you during this
COVID-19 outbreak. You may now take advantage of:
- Relaxed refill restrictions
For our Commercial and Medicare customers, IU Health Plans is waiving early
refill limits on up to three, 30-day prescription supplies for maintenance
medications at any in-network pharmacy, in all states. This change applies to
maintenance medications only. 30-day overrides are not available for specialty
medications or controlled substances.
- Free home delivery
Participating CVS Pharmacies in our network have waived charges for home
delivery of all prescription medications. The Centers for Disease Control and
Prevention (CDC) encourages people at higher risk for COVID-19 complications
to stay at home as much as possible, so this convenient option can help you
avoid leaving your home for refills or new maintenance prescriptions. As
always, there is no charge for delivery of prescriptions filled by the CVS
Caremark Mail Service pharmacy, when you choose the mail order service.
CVS Caremark mail order form
Contact your doctor’s office for a prescription. If you need your
prescription filled anytime within the next week, you will need to ask your
doctor to write two prescriptions for your long-term medicines, one that you
can fill immediately at a participating pharmacy, and the second for the mail
order to be mailed to CVS Caremark.
Mail the order form, along with your prescription(s) to be shipped by mail. Include your payment to the CVS Caremark Mail Service Pharmacy address printed on the form. You will be required to make your prescription drug payments using an electronic check, Bill Me Later®, or a credit card (VISA®, MasterCard®, Discover® or American Express®). You can also pay by check or money order. You should not send cash.
IU Health Plans will conduct a public forum on October 6th at 2pm est. The primary purpose of this event is to discuss premium changes and to gather feedback from the community on IU Health Plans performance. We are committed to reducing the cost of care while improving the quality of care and will discuss strategies to do so. The full agenda can be found here.
The IU Health Plans Public forum can be joined at the Teams Live event.
Latest on COVID-19: Testing & Vaccines
IU Health has a COVID-19 Resource Center with the latest information on testing, vaccines and more at iuhealth.org/covid19.
Connect with our Customer Solutions team
At IU Health Plans, we’re available to address all of your questions in a
timely and efficient manner. Our Customer Solutions team is here to assist
with any questions regarding your IU Health Plan benefits during this time.
Refill of a Prescription Medication
IU Health Plans has taken steps to design the best care for you during this
COVID-19 outbreak. You may now take advantage of:
- Relaxed refill restrictions
For our Commercial and Medicare customers, IU Health Plans is waiving early
refill limits on up to three, 30-day prescription supplies for maintenance
medications at any in-network pharmacy, in all states. This change applies to
maintenance medications only. 30-day overrides are not available for specialty
medications or controlled substances.
- Free home delivery
Participating CVS Pharmacies in our network have waived charges for home
delivery of all prescription medications. The Centers for Disease Control and
Prevention (CDC) encourages people at higher risk for COVID-19 complications
to stay at home as much as possible, so this convenient option can help you
avoid leaving your home for refills or new maintenance prescriptions. As
always, there is no charge for delivery of prescriptions filled by the CVS
Caremark Mail Service pharmacy, when you choose the mail order service.
CVS Caremark mail order form
Contact your doctor’s office for a prescription. If you need your
prescription filled anytime within the next week, you will need to ask your
doctor to write two prescriptions for your long-term medicines, one that you
can fill immediately at a participating pharmacy, and the second for the mail
order to be mailed to CVS Caremark.
Mail the order form, along with your prescription(s) to be shipped by mail. Include your payment to the CVS Caremark Mail Service Pharmacy address printed on the form. You will be required to make your prescription drug payments using an electronic check, Bill Me Later®, or a credit card (VISA®, MasterCard®, Discover® or American Express®). You can also pay by check or money order. You should not send cash.
IU Health Plans will conduct a public forum on October 6th at 2pm est. The primary purpose of this event is to discuss premium changes and to gather feedback from the community on IU Health Plans performance. We are committed to reducing the cost of care while improving the quality of care and will discuss strategies to do so. The full agenda can be found here.
The IU Health Plans Public forum can be joined at the Teams Live event.
Thank you for visiting the IU Health Plans website, we value your opinion on how we can improve your online experience. After you complete your visit, would you be willing to answer a few questions to help us improve our website? Please complete this survey after you have completed your online session.
Yes Maybe Later NeverFor any drug that you are currently taking that is not on our formulary, or that requires additional authorization, we will cover a temporary 30‐day supply (unless you have a prescription written for fewer days, in which case multiple fills will be allowed to provide up to a total of a month’s supply of medication) when you fill the prescription at a network pharmacy. If you are given this temporary supply, please speak to your doctor before you use the entire supply so you and your doctor can select a formulary alternative or request an exception. We will not pay for this drug beyond your first 30‐day supply unless you have been approved for a formulary exception.
If you are a resident of a long‐term care facility, we will cover a temporary transition supply up to 31 days. If you need a drug that is not on our formulary, or is subject to additional authorization, but you are past the first 90 days of membership in our plan, we will cover up to a 31‐day emergency supply of that drug (unless you have a prescription for fewer days, in which case multiple fills will be allowed to provide up to total of a month’s supply of medication) while you pursue a formulary exception or work with your physician to select a formulary alternative.
If your level of care changes (e.g., entering a long term‐care facility or going home after a stay in a long‐term care facility), Indiana University Health Plans provides transitional supplies of non‐formulary or otherwise restricted medications. For the first month after being discharged from a long‐term care facility, you can get at least a 31‐day supply of your current medications to allow time for you and your physician to switch to a formulary alternative or request an exception.
Indiana University Health Plans is a Medicare Advantage organization with a Medicare contract. Enrollment in Indiana University Health Plans depends on contract renewal. Other pharmacies/physicians/providers are available in our network. Product types include HMO and HMO-POS. H7220_IUHMA19511 Accepted 11/17/2018
