Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

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I'm An Employer

I'm An Employer

Improve your employees’ health and boost productivity

At Indiana University Health Plans, we are committed to ensuring your employees and their families receive the right care at the right time. To do this, we focus on prevention and early detection through personal health assessments, screenings and managed primary care services.

We are a doctor-led health plan in collaboration with Indiana University Health, Indiana’s most trusted healthcare provider and the state’s only healthcare system nationally ranked by U.S.News & World Report 20 years in a row. Partnering with a health plan that’s an extension of IU Health means that your employees and their families will have access to a statewide high-performing network of healthcare providers—including 80 percent of the top doctors in the state. IU Health Plans is based in Indiana, so you can be confident that, as your neighbor, we’re dedicated to improving the health of our communities by providing the exceptional care and unmatched service you expect and deserve.

IU Health Plans offers additional employer solutions to promote employee health, including our Healthy Results Wellness program and immediate primary care access through our Video Visits platform which is available to all IU Health Plan members. We offer your organization the opportunity to improve employee well-being and better manage healthcare costs through a fully integrated solution that goes beyond the traditional offering of a health plan.

Partnering With IU Health Plans