Electronic Claims Processing Outage

Like many payers, IU Health Plans is experiencing system outages at our gateway, Change Healthcare, that impacts both our Commercial and Medicare Advantage claims processing. As such, IU Health Plans cannot accept electronic claims submissions or send out electronic payments and remittances.

We do not have an estimated time in which we expect to have these systems operational. Providers are encouraged to allow 72 hours for services to be restored to ensure timely claims processing. Claims are always accepted via paper at the addresses found here.

If you have any questions or concerns, please contact Provider Services, Monday — Friday from 7 am — 7 pm at the following numbers:

Commercial
Phone: 866.895.5980

Medicare Advantage
Phone: 866.218.1524

For status updates on the outage with Change Healthcare, information can be found at status.changehealthcare.com.

Electronic Claims Processing Outage

Like many payers, IU Health Plans is experiencing system outages at our gateway, Change Healthcare, that impacts both our Commercial and Medicare Advantage claims processing. As such, IU Health Plans cannot accept electronic claims submissions or send out electronic payments and remittances.

We do not have an estimated time in which we expect to have these systems operational. Providers are encouraged to allow 72 hours for services to be restored to ensure timely claims processing. Claims are always accepted via paper at the addresses found here.

If you have any questions or concerns, please contact Provider Services, Monday — Friday from 7 am — 7 pm at the following numbers:

Commercial
Phone: 866.895.5980

Medicare Advantage
Phone: 866.218.1524

For status updates on the outage with Change Healthcare, information can be found at status.changehealthcare.com.

Search
I'm An Employer

I'm An Employer

Improve your employees’ health and boost productivity

At Indiana University Health Plans, we are committed to ensuring your employees and their families receive the right care at the right time. To do this, we focus on prevention and early detection through personal health assessments, screenings and managed primary care services.

We are a doctor-led health plan in collaboration with Indiana University Health, Indiana’s most trusted healthcare provider and the state’s only healthcare system nationally ranked by U.S.News & World Report 20 years in a row. Partnering with a health plan that’s an extension of IU Health means that your employees and their families will have access to a statewide high-performing network of healthcare providers—including 80 percent of the top doctors in the state. IU Health Plans is based in Indiana, so you can be confident that, as your neighbor, we’re dedicated to improving the health of our communities by providing the exceptional care and unmatched service you expect and deserve.

IU Health Plans offers additional employer solutions to promote employee health, including our Healthy Results Wellness program and immediate primary care access through our Video Visits platform which is available to all IU Health Plan members. We offer your organization the opportunity to improve employee well-being and better manage healthcare costs through a fully integrated solution that goes beyond the traditional offering of a health plan.

Partnering With IU Health Plans