Change Healthcare Outage FAQ

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard we've created a FAQ designed to address the current status of the outage and will be updating it as more information becomes available.


Change Healthcare Outage FAQ

Change Healthcare Outage FAQ

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard we've created a FAQ designed to address the current status of the outage and will be updating it as more information becomes available.


Change Healthcare Outage FAQ

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At IU Health Plans, we’re available to address all of your questions in a timely and efficient manner.

Corporate Office

950 N Meridian St., Suite 400 Indianapolis, IN 46204

IU Health Corporate Location

Employer-Provided - Customer Solutions

Phone: 866.895.5975 or 866.895.5828  Email: iuhmembersvcs@IUHealth.org
7 am – 7 pm ET, Monday – Friday


Medicare Advantage - Customer Solutions

Phone: 800.455.9776 or 317.963.9700
TTY/TDD: 800.743.3333 or 711          Email: IUHPMedicare@IUHealth.org
Oct. 1 – March 31: 8 am – 8 pm, seven days a week
April 1 – Sept. 30: 8 am – 8 pm, Monday – Friday


Provider Services

7 am – 7 pm ET, Monday – Friday

Commercial
Phone: 866.895.5980 or 866.895.5835 

Medicare Advantage
Phone: 866.218.1524 or 317.963.9920