Latest on COVID-19: Testing & Vaccines
IU Health has a COVID-19 Resource Center with the latest information on testing, vaccines and more at iuhealth.org/covid19.
Connect with our Customer Solutions team
At IU Health Plans, we’re available to address all of your questions in a
timely and efficient manner. Our Customer Solutions team is here to assist
with any questions regarding your IU Health Plan benefits during this time.
Refill of a Prescription Medication
IU Health Plans has taken steps to design the best care for you during this
COVID-19 outbreak. You may now take advantage of:
- Relaxed refill restrictions
For our Commercial and Medicare customers, IU Health Plans is waiving early
refill limits on up to three, 30-day prescription supplies for maintenance
medications at any in-network pharmacy, in all states. This change applies to
maintenance medications only. 30-day overrides are not available for specialty
medications or controlled substances.
- Free home delivery
Participating CVS Pharmacies in our network have waived charges for home
delivery of all prescription medications. The Centers for Disease Control and
Prevention (CDC) encourages people at higher risk for COVID-19 complications
to stay at home as much as possible, so this convenient option can help you
avoid leaving your home for refills or new maintenance prescriptions. As
always, there is no charge for delivery of prescriptions filled by the CVS
Caremark Mail Service pharmacy, when you choose the mail order service.
CVS Caremark mail order form
Contact your doctor’s office for a prescription. If you need your
prescription filled anytime within the next week, you will need to ask your
doctor to write two prescriptions for your long-term medicines, one that you
can fill immediately at a participating pharmacy, and the second for the mail
order to be mailed to CVS Caremark.
Mail the order form, along with your prescription(s) to be shipped by mail. Include your payment to the CVS Caremark Mail Service Pharmacy address printed on the form. You will be required to make your prescription drug payments using an electronic check, Bill Me Later®, or a credit card (VISA®, MasterCard®, Discover® or American Express®). You can also pay by check or money order. You should not send cash.
Latest on COVID-19: Testing & Vaccines
IU Health has a COVID-19 Resource Center with the latest information on testing, vaccines and more at iuhealth.org/covid19.
Connect with our Customer Solutions team
At IU Health Plans, we’re available to address all of your questions in a
timely and efficient manner. Our Customer Solutions team is here to assist
with any questions regarding your IU Health Plan benefits during this time.
Refill of a Prescription Medication
IU Health Plans has taken steps to design the best care for you during this
COVID-19 outbreak. You may now take advantage of:
- Relaxed refill restrictions
For our Commercial and Medicare customers, IU Health Plans is waiving early
refill limits on up to three, 30-day prescription supplies for maintenance
medications at any in-network pharmacy, in all states. This change applies to
maintenance medications only. 30-day overrides are not available for specialty
medications or controlled substances.
- Free home delivery
Participating CVS Pharmacies in our network have waived charges for home
delivery of all prescription medications. The Centers for Disease Control and
Prevention (CDC) encourages people at higher risk for COVID-19 complications
to stay at home as much as possible, so this convenient option can help you
avoid leaving your home for refills or new maintenance prescriptions. As
always, there is no charge for delivery of prescriptions filled by the CVS
Caremark Mail Service pharmacy, when you choose the mail order service.
CVS Caremark mail order form
Contact your doctor’s office for a prescription. If you need your
prescription filled anytime within the next week, you will need to ask your
doctor to write two prescriptions for your long-term medicines, one that you
can fill immediately at a participating pharmacy, and the second for the mail
order to be mailed to CVS Caremark.
Mail the order form, along with your prescription(s) to be shipped by mail. Include your payment to the CVS Caremark Mail Service Pharmacy address printed on the form. You will be required to make your prescription drug payments using an electronic check, Bill Me Later®, or a credit card (VISA®, MasterCard®, Discover® or American Express®). You can also pay by check or money order. You should not send cash.
Thank you for visiting the IU Health Plans website, we value your opinion on how we can improve your online experience. After you complete your visit, would you be willing to answer a few questions to help us improve our website? Please complete this survey after you have completed your online session.
Yes Maybe Later NeverAt Indiana University Health Plans, we know choosing and understanding healthcare coverage can be challenging. That’s why we strive to ensure you have the information you need, whether you are a plan member or simply interested in learning more about our coverage options.
Below, we’ve provided our most frequently used resources to help you find the answers and solutions to move forward in your journey to better health. If you’re unable to locate the information you need, please call 866.282.5802 (TTY/TDD 711) to speak with one of our knowledgeable representatives.
This booklet gives you the details about your Medicare healthcare and prescription drug coverage from January 1 – December 31, 2023. It explains how to get coverage for the healthcare services and prescription drugs you need.
Inflation Reduction Act Part B Cost Sharing Changes effective 4/1/2023 and 7/1/2023.
If you are currently enrolled as a member of Indiana University Health Plans Medicare Select Plus (HMO) 001, Select Plus (HMO) 002, Select Plus (HMO) 003, Choice (HMO-POS), Select (HMO), $0 Preferred (HMO) or Flex Network (HMO-POS) there will be some changes to the plan’s costs and benefits for 2023. This booklet tells about the changes.
Inflation Reduction Act Part B Cost Sharing Changes effective 4/1/2023 and 7/1/2023.
This booklet gives you a summary of what we cover and what you pay.
Inflation Reduction Act Part B Cost Sharing Changes effective 4/1/2023 and 7/1/2023.
Visit the official U.S. government website to learn more about the process around Medicare.
Please note that over-the-counter mail-order items must be purchased from this catalog either by phone or online. Please reference pages 4 and 5 of the catalog for how to place an order. Members will not receive a card for this benefit.
Watch videos to learn the basics of Medicare, when to enroll and key questions to ask to help you decide which Medicare plan works best for you.
Learn more about Medicare coverage through IU Health Plans by signing up to receive our free Benefits and Enrollment Guide.
Ready to enroll? Mail-in your enrollment application or enroll online today!
Review our directory of in-network doctors and facilities you will have access to through your 2023 IU Health Plans coverage.
Find an in-network pharmacy close to home.
Review our medication list of effective drugs you will have access to through your IU Health Plans coverage.
Helpful Forms and Information about your Prescription Drug Plan.
Find out how you can receive your prescriptions right to your front door.
Find out what to do if your current prescriptions aren’t listed in the formulary directory.
Find out which drug therapies administered under your doctor’s supervision may be subject to Step Therapy.
Login to the Member Portal, select "Online Service Requests" from the Quick Links menu, then select "Ask a general question." Describe your appeal request and it will be forwarded to the appropriate office.
IU Health Plans seeks to provide the best quality care and service for its members. Learn more about our Quality Assurance program and how to file a complaint.
If you need to file a complaint about Indiana University Health Plans Medicare Advantage, you can use these steps or submit directly to CMS here.
Use this checklist to track preventive services, and remember to talk with your doctor about getting these important screenings. Take this chart along with you to your next doctor’s appointment.
IU Health Plans seeks to provide the best quality care and service for its members. Learn more about our Quality Assurance program and how to file a complaint.
Life can be challenging, unexpected, and busy. IU Health offers virtual care across a broad spectrum of your health care needs. It’s an easy, simplified way to get the best care that fits into your life. From scheduled visits to on-demand care, we’re ready to connect.
If you have been told that you have prediabetes or have a body mass index of 25 or greater (23 or greater if Asian-American), consider attending Prevent T2, a new Medicare diabetes prevention program. Taught by registered dietitians, the program is available at no cost to you. To learn more, reach out to Melissa Zahn at 317.944.3487, or email our team at iuhpdpp@iuhealth.org.
Find out more about our free interpreter services.
IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status, or any other characteristic protected by federal, state or local law.
Still can’t find what you’re looking for? Log into the Member Portal for a full list of available forms.
Find answers to our most commonly asked questions.
H7220_IUHMA23487 M_2023 Accepted 9.28.2022
Last updated 10.01.2022