Electronic Claims Processing Outage

Like many payers, IU Health Plans is experiencing system outages at our gateway, Change Healthcare, that impacts both our Commercial and Medicare Advantage claims processing. As such, IU Health Plans cannot accept electronic claims submissions or send out electronic payments and remittances.

We do not have an estimated time in which we expect to have these systems operational. Providers are encouraged to allow 72 hours for services to be restored to ensure timely claims processing. Claims are always accepted via paper at the addresses found here.

If you have any questions or concerns, please contact Provider Services, Monday — Friday from 7 am — 7 pm at the following numbers:

Commercial
Phone: 866.895.5980

Medicare Advantage
Phone: 866.218.1524

For status updates on the outage with Change Healthcare, information can be found at status.changehealthcare.com.

Electronic Claims Processing Outage

Like many payers, IU Health Plans is experiencing system outages at our gateway, Change Healthcare, that impacts both our Commercial and Medicare Advantage claims processing. As such, IU Health Plans cannot accept electronic claims submissions or send out electronic payments and remittances.

We do not have an estimated time in which we expect to have these systems operational. Providers are encouraged to allow 72 hours for services to be restored to ensure timely claims processing. Claims are always accepted via paper at the addresses found here.

If you have any questions or concerns, please contact Provider Services, Monday — Friday from 7 am — 7 pm at the following numbers:

Commercial
Phone: 866.895.5980

Medicare Advantage
Phone: 866.218.1524

For status updates on the outage with Change Healthcare, information can be found at status.changehealthcare.com.

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Coverage Designed For Your Employee's Unique Needs.

Coverage Designed For Your Employee's Unique Needs.

IU Health Plans offers a more personalized experience, better health, and a better value for everyone in your workforce.

Call 844.200.3296 to connect with our group insurance team.

Better Health. Better Value. A Personalized Experience.

When thinking about your employees’ health insurance, it’s not just about insurance rates. Indiana businesses are also faced with issues like low productivity, unengaged workforce, employees with an increase in chronic disease, fragmented health and wellness programs, and more. These pain points can greatly impact the medical and pharmacy costs for your business—so you need an insurance partner who is able to address them all.

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IU Health Plans offers healthcare coverage for Small Group (2-50 employees) and Large Group (51+ employees) employers.

We bring it all together for your employees.

Our network is high-performing, with convenient access to leading-edge medicine.

  • Anchored in Indiana University Health, the state's leading healthcare system.
  • Statewide access to more than 50 facilities and 13,000 unique providers through strategically selected providers.
  • Access to Indiana's most highly skilled network of board-certified family medicine physicians and pediatricians.

We're a community health partner, designing programs to improve Indiana's overall health.

  • A deep understanding of Indiana's community health issues allows IU Health Plans to effectively partner with employers to address specific healthcare needs.
  • Healthy Results®, a comprehensive health and wellness program nationally recognized for our commitment to exceptional corporate wellness programming and demonstrating a positive impact on member outcomes.
  • Business Solutions provides convenient member access to IU Health Virtual Visits, onsite and near-site clinics and IU Health Urgent Care locations.

Cost management is built into what we offer.

  • Better pricing on inpatient care at IU Health facilities, leading to savings for employees and employers.
  • Access to the state's top doctors - with lower premiums - through our IU Health Select plan network, which saves employers an average of 17% on premiums compared to our other network options.
  • Billing education for employees, including the IU Health Patient Cost Estimator, which gives employees a better understanding of potential billed charges from IU Health.