Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

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Coverage Designed For Your Employee's Unique Needs.

Coverage Designed For Your Employee's Unique Needs.

IU Health Plans offers a more personalized experience, better health, and a better value for everyone in your workforce.

Call 844.200.3296 to connect with our group insurance team.

Better Health. Better Value. A Personalized Experience.

When thinking about your employees’ health insurance, it’s not just about insurance rates. Indiana businesses are also faced with issues like low productivity, unengaged workforce, employees with an increase in chronic disease, fragmented health and wellness programs, and more. These pain points can greatly impact the medical and pharmacy costs for your business—so you need an insurance partner who is able to address them all.

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Connect with our team to learn more about IU Health Plans.

Discover the IU Health Plans difference.


IU Health Plans offers healthcare coverage for Small Group (2-50 employees) and Large Group (51+ employees) employers.

We bring it all together for your employees.

Our network is high-performing, with convenient access to leading-edge medicine.

  • Anchored in Indiana University Health, the state's leading healthcare system.
  • Statewide access to more than 50 facilities and 13,000 unique providers through strategically selected providers.
  • Access to Indiana's most highly skilled network of board-certified family medicine physicians and pediatricians.

We're a community health partner, designing programs to improve Indiana's overall health.

  • A deep understanding of Indiana's community health issues allows IU Health Plans to effectively partner with employers to address specific healthcare needs.
  • Healthy Results®, a comprehensive health and wellness program nationally recognized for our commitment to exceptional corporate wellness programming and demonstrating a positive impact on member outcomes.
  • Business Solutions provides convenient member access to IU Health Virtual Visits, onsite and near-site clinics and IU Health Urgent Care locations.

Cost management is built into what we offer.

  • Better pricing on inpatient care at IU Health facilities, leading to savings for employees and employers.
  • Access to the state's top doctors - with lower premiums - through our IU Health Select plan network, which saves employers an average of 17% on premiums compared to our other network options.
  • Billing education for employees, including the IU Health Patient Cost Estimator, which gives employees a better understanding of potential billed charges from IU Health.