IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

Anthem Blue Cross and Blue Shield Parent Company to Acquire Indiana University Health Plans

Indiana University Health has entered into an agreement for Elevance Health to buy Indiana University Health Plans Medicare Advantage and Commercial at the end of 2024. Additional information is available in the press release.

If you are an IU Health Plans Medicare Advantage member, your plan coverage will remain unchanged for the rest of 2024. If you take no action, you will continue with the same plan next year. As the 2025 Medicare Annual Enrollment Period approaches, we will provide detailed information about your options, allowing you to explore them with your broker and choose the best fit for your needs.

If you have questions, please call 800.455.9776 (TTY/TDD 711) 8 am – 8 pm, Monday – Friday. Language assistance is available.

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If you are an IU Health Plans Commercial member, there will be no changes to your IU Health Plans healthcare coverage for the remainder of 2024. As we approach 2025, we will communicate any updates pertaining to your health plan.

If you have questions, please call 800.895.5828 (TTY/TDD 711) 7 am – 7 pm, Monday – Friday. Language assistance is available.