Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

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Prior Prescription Drug Recalls

2022 Recalls

Glycopyrrolate 12.22.22
Quinapril 12.21.22
Desmopressin 11.29.22
Arformoterol 09.30.22
Golden State MS 09.29.22
Rifampin 09.28.22
Neoral 09.26.22
Dextroamphetamine 09.16.22
Lisinopril 09.15.22
Difluprednate 09.07.22
Triamcinolone 09.07.22
Neomycin 08.30.22
Rifampin 08.16.22
Diltiazem Hydrochloride 08.04.22
Divalproex 07.26.22
Magnesium Citrate 07.25.22
Testosterone 07.25.22
Lansoprazole 07.23.22
Difluprednate 07.20.22
Eszopiclone 07.05.22
Calcipotriene 06.29.22
Tretinoin 06.23.22
Testosterone 06.22.22
Zileuton 06.16.22
Losartan 05.28.22
Anagrelide 06.20.22
Daytrana 05.20.22
Losartan 05.03.22
Lansoprazole 05.05.22
Pantoprazole Sodium 05.05.22
Alprazolam ER 05.03.22
Lansoprazole DR 03.31.22
Orphenadrine Citrate ER 03.23.22
Accuretic and quinapril 03.21.22
Lidocaine 2.5 % and Prilocaine 2.5 % Cream 04.28.22
Glenmark Pharmaceuticals 04.25.22 
Accupril 04.22.22 
Teligent Pharmaceuticals 03.21.22
Similac®, Alimentum®, and EleCare® 02.18.22 & 02.28.22
Polymyxin 1.26.22
Octagam 01.22.22
Metformin 01.07.22

2021 Recalls

Clobetasol 12.30.21 
Nitroglycerin 12.27.21
Hizentra 10.27.21 
Lidocaine 10.12.21 
Enoxaparin 12.02.21
Irbesartan 10.12.21
Glucagon 09.25.21
Lidocaine 08.27.21 
Monojet 08.27.21
Atovaquone 08.06.21
Xolair 06.09.21 
Gamunex 04.27.21
Thyroid 04.29.21 
Hizentra 04.13.21
Guanfacine 03.31.21 
Spironolactone 01.27.21
Enoxaparin 02.03.21 
Ketorolac 02.03.21 
Metformin 01.04.21 

2020 Recalls

Chlorhexidine 12.28.20 
Anagrelide 12.09.20
Sildenafil & Trazodone 12.08.20 
Metformin 11.02.20
Chlorhexidine 10.28.20