Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

Change Healthcare Outage FAQ Update

IU Health Plans continues to navigate the impacts of the Change Healthcare outage and strives to provide the most up-to-date information to our provider partners. In adhering to this standard, we've updated our FAQ and encourage you to review it. Important updates include information on Medicare Advantage (MA) EFT/ERA distribution, MA ERA/835 registration, timely filing and interest payments on delayed MA EFT payments. Please check back regularly for future updates on our website home page banner and the provider resources page, section 4.

Updated Change Healthcare Outage FAQ

If you have any questions or concerns, please contact Provider Services, Mon. - Fri. from 7 am - 7 pm at the following numbers:

Commercial provider line: 866.895.5980
Medicare Advantage provider line: 866.218.1524

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A Proven Insurance Partner for Indiana Businesses

A Proven Insurance Partner for Indiana Businesses

Download your Broker Quote Checklist and start delivering better health outcomes for your clients.

Ask how you can secure a two-year rate lock for your clients with our Healthy Results® program. Call 844.223.2384 to discuss.

See how IU Health Plans can deliver fresh thinking, better outcomes and proven savings for your clients.

When it comes to improving health outcomes for Indiana employees, we understand that your clients are faced with a variety of challenges—a difficult-to-engage workforce, an increase in chronic diseases, fragmented health and wellness programs, and more. These issues can greatly impact the medical and pharmacy costs for Indiana businesses—that’s why they need a partner with the ability to address them all.

Get started by downloading your Broker Quote Checklist.

Or call 844.223.2384 to talk with a member of our sales team directly.

“You get that more intimate customer service, and secondly I like the fact that you can lock your plan rates by participating in Healthy Results.”  — Director of Human Resources | Indianapolis Nonprofit

IU Health Select, a plan that delivers lower premiums, significant savings, and highly skilled care managed in a single network.

We bring it all together for your clients.

Our network is high-performing, with convenient access to world-renowned healthcare.

  • Anchored in Indiana University Health, the state’s leading healthcare system.
  • Statewide access to more than 50 facilities and 13,000 unique providers through strategically selected providers.
  • Access to Indiana’s most highly skilled network of board-certified family medicine physicians and pediatricians.

We're a community health partner, designing programs to improve Indiana's overall health.

  • A deep understanding of Indiana's community health issues allows IU Health Plans to effectively partner with employers to address specific healthcare needs.
  • Healthy Results®, a comprehensive health and wellness program nationally recognized for our commitment to exceptional corporate wellness programming and demonstrating a positive impact on member outcomes.
  • Business Solutions provides convenient member access to IU Health Virtual Visits, onsite and near-site clinics and IU Health Urgent Care locations.

Cost management is built into what we offer.

  • Better pricing on inpatient care at IU Health facilities, leading to savings for employees and employers.
  • Access to the state's top doctors—with lower premiums—through our Tier 1 network, which saves employers an average of 17% on premiums compared to our other network options.
  • Billing education for employees, including the IU Health Patient Cost Estimator, which gives employees a better understanding of potential billed charges from IU Health.

Ready to get a quote? Download our Broker Quote Checklist or use our Small Group Quoting Tool.

Our team is here to show how IU Health Plans can deliver better outcomes and proven savings for your business.